FAQs
At Express ER in Temple, we are dedicated to providing the best emergency care in the community, including educating our patients. At our freestanding emergency room, we get asked a lot of questions, many of which are the same ones. We’ve decided to answer the most frequently asked questions for our patients. Notice a question missing you’d like an answer to? Let us know. We are always happy to answer any of our patient’s questions.
What is a free-standing emergency room?
A freestanding ER is a medical facility designed to provide emergency medical care for patients in need. Unlike hospital ERs, a freestanding emergency room is not attached to a hospital. However, they still provide the same level of care. At Express ER we are equipped with state-of-the-art technology and staffed with experienced, emergency care professionals.
Why are hospital-based emergency rooms always crowded?
Many patients report experiencing crowded waiting rooms and extended wait times when visiting hospital-based emergency rooms. Sadly, there are a number of factors that contribute to this. Patients seeking emergency care for non-urgent needs, shortages of medical specialists, lack of inpatient beds/rooms and even our increasing population are all factors. At Express ER we are dedicated to immediate care with no large crowds.
How are urgent care centers different from free-standing ERs?
When it comes to urgent care centers and freestanding emergency rooms, they are quite similar. However, there are some major differences. Free-standing ERs are designed to provide emergency medical care, 24 hours a day. Urgent care centers, however, are designed to provide medical care often provided by a primary care physician. At Express ER we are equipped with the technology to provide the emergency care your family needs.
Do I need to make an appointment to receive emergency care?
No, you never need an appointment to receive treatment at Express ER.
What if my insurance provider will not cover my emergency medical care?
Due to Texas state law, it is required that your insurance provider cover emergency medical care. In the event your insurance company refuses to cover your emergency care, you should file a grievance with the Texas Department of Insurance.
What if my health condition requires an overnight hospital stay?
In the event that your diagnosis requires an overnight hospital stay, Express ER will coordinate your transfer to the most fitting area hospital for continued treatment.
Do you provide emergency care for children, adults and the elderly?
Yes! At Express ER in Temple, we are proud to provide emergency care for infants, children, teens, adults and even the elderly. Regardless of your family’s medical needs, Express ER is here 24 hours a day, 7 days a week to provide the medical care you deserve.